indo62 Privacy Policy for Malaysian Players

Introduction and Scope

This Privacy Policy describes the personal information indo62 processes when you browse the website, register or verify an account, deposit or withdraw funds, place wagers, claim a promotion, contact support, use responsible gambling tools, or otherwise interact with indo62.

The policy applies across indo62 sports betting, live football, live casino, slots, lottery, arcade, loyalty, and payment services. It should be read together with the Terms & Conditions and any notices displayed at the point where information is requested.

indo62 serves adult users in Malaysia through an English-language platform. This policy is written to explain data practices in clear terms while maintaining a formal legal register. If you do not agree with the practices described here, you should not submit personal information or use an indo62 account.

Definitions

For the purposes of this Privacy Policy:

• Personal information means information that identifies, relates to, or may reasonably be associated with an individual.
• Processing includes collecting, recording, storing, reviewing, using, sharing, correcting, restricting, or deleting information.
• Account data means information connected with a registered indo62 profile.
• Transaction data means deposit, withdrawal, payment-method, bonus, wallet, and related financial records.
• Gaming data means wagers, stakes, results, game sessions, odds, returns, loyalty activity, and responsible gambling records.
• Service provider means an organisation processing information to support an indo62 operational function.

Information We Collect

indo62 may collect information directly from you, automatically from your device, or from payment, identity-verification, game, security, and customer-support providers. The information collected depends on how you use indo62.

Identity and Account Information

This may include your legal name, username, date of birth, residential address, nationality, email address, telephone number, account preferences, and verification status. indo62 may request identification documents, address evidence, photographs, or other records needed to confirm age and identity.

Payment and Transaction Information

When you use MYR payment methods such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, or Hong Leong, indo62 may process transaction references, payment ownership details, amounts, timestamps, status information, and limited account identifiers. Complete payment credentials may be handled by the relevant payment provider rather than stored directly by indo62.

Gaming and Account Activity

indo62 records deposits, withdrawals, bonus claims, sports selections, casino activity, slot sessions, lottery entries, loyalty points, settlement outcomes, and account limits. This includes interests such as EPL, Liga Super Malaysia, UFC, live football, and other markets selected by a player.

Technical and Usage Information

indo62 may receive an Internet Protocol address, device type, browser, operating system, language setting, approximate location, login time, session duration, page activity, referral information, cookie identifiers, and diagnostic logs. This information supports security, compatibility, analytics, and fraud prevention.

Communications

Messages sent to indo62 support, complaint records, responsible gambling requests, verification discussions, and live-chat transcripts may be retained. Calls or chats may be monitored or reviewed where permitted for quality, security, training, and dispute resolution.

How We Use Personal Information

indo62 may process personal information for the following purposes:

• Creating, administering, securing, and closing an indo62 account.
• Confirming identity, age, address, payment ownership, and eligibility.
• Accepting wagers, recording outcomes, calculating balances, and settling gaming activity.
• Processing MYR deposits and withdrawals and investigating failed or disputed transactions.
• Responding to questions, complaints, verification requests, and technical support matters.
• Detecting fraud, account sharing, payment abuse, collusion, unauthorised access, and prohibited activity.
• Applying deposit limits, cooling-off periods, self-exclusion, and other responsible gambling controls.
• Maintaining service performance, analysing errors, and improving the indo62 user experience.
• Providing promotions where permitted and consistent with your communication preferences.
• Meeting legal, licensing, anti-money laundering, record-keeping, and dispute-resolution obligations.

Where applicable, processing may be based on performance of the player agreement, compliance with legal obligations, legitimate operational interests, protection of players and the platform, or consent. The relevant basis depends on the information and purpose involved.

Age Verification and Responsible Gambling

indo62 is intended only for people aged 21 and above. The platform may process date-of-birth records, identification documents, device information, account associations, and payment details to prevent underage registration and identify attempts to avoid age restrictions.

Responsible gambling information may include deposit limits, session controls, cooling-off requests, self-exclusion status, support interactions, behavioural indicators, and internal risk assessments. indo62 uses this information to apply requested controls, identify potentially harmful patterns, and comply with responsible gaming duties.

Information connected with self-exclusion or player protection may be retained after account closure where reasonably required to prevent re-registration, enforce restrictions, resolve complaints, or meet regulatory obligations. An excluded player must not attempt to bypass controls by creating another indo62 account.

Cookies and Similar Technologies

indo62 may use cookies, local storage, pixels, software development tools, and comparable technologies. These technologies help maintain sessions, remember settings, support secure login, prevent fraud, understand website performance, and measure how users navigate the platform.

Essential technologies are required for core features such as account authentication, security, and transaction continuity. Preference technologies may remember choices such as display settings. Analytics technologies may help indo62 understand page performance and identify technical problems.

Browser controls may allow you to block or delete cookies. Disabling essential cookies can prevent login, disrupt payment steps, or stop parts of indo62 from functioning correctly. Cookie availability and controls may differ between mobile browsers and desktop devices.

Sharing and Disclosure

indo62 does not disclose personal information without a relevant operational, security, legal, or compliance purpose. Information may be shared with selected service providers that assist with payment processing, identity verification, hosting, game delivery, fraud screening, analytics, customer support, and platform security.

A provider should receive only information reasonably necessary for its assigned function and may be subject to contractual confidentiality and data-protection requirements. Payment providers may apply their own privacy terms when they receive information directly from you.

indo62 may also disclose information when reasonably required to comply with lawful requests, enforce platform rules, investigate crime or fraud, defend legal claims, protect a person from harm, or support a corporate reorganisation. Any such disclosure will be assessed according to the circumstances and applicable obligations.

International Data Processing

Because indo62 operates through international gaming and technology infrastructure, personal information may be processed outside Malaysia. Hosting providers, game suppliers, verification partners, and payment services may operate in different jurisdictions.

Privacy and data-protection laws in another jurisdiction may differ from those in Malaysia. Where required, indo62 seeks to use contractual, organisational, and technical measures appropriate to the transfer and the sensitivity of the information.

Use of indo62 may therefore involve international data transmission. Such transmission is limited to purposes described in this policy, platform operation, player protection, security, or applicable compliance requirements.

Data Security

indo62 applies reasonable safeguards intended to protect personal information against accidental loss, misuse, alteration, unauthorised access, or unlawful disclosure. Measures may include access restrictions, authentication controls, monitoring, secure communication methods, staff procedures, and provider assessments.

No website, database, internet transmission, or storage system can be guaranteed completely secure. Players also have an important role in account protection. You should use a strong and unique password, secure your mobile device, avoid sharing verification codes, and sign out when using a shared device.

If you suspect that an indo62 account has been accessed without permission, contact support promptly. indo62 may restrict account activity while investigating a possible security incident.

Data Retention

indo62 retains personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, licensing, fraud-prevention, responsible gambling, accounting, dispute, and security obligations.

Different records may have different retention periods. Account and transaction records may need to be retained after closure to respond to payment disputes or compliance reviews. Self-exclusion information may be retained to help prevent circumvention. Technical logs may be retained for a shorter period where they are no longer required.

When information is no longer required, indo62 may delete it, anonymise it, or place it beyond ordinary operational use. A request to close an account does not necessarily result in immediate deletion of every record.

Your Privacy Rights and Choices

Subject to identity verification, applicable law, and relevant exemptions, you may ask indo62 to provide information about the personal data associated with your account. You may also request correction of inaccurate or incomplete account details.

Depending on the circumstances, available requests may include:

• Access to categories of personal information processed by indo62.
• Correction of inaccurate identity, address, or contact information.
• Withdrawal of consent where processing depends on consent.
• Restriction of selected processing in appropriate circumstances.
• Closure of an indo62 account and deletion of information not subject to retention duties.
• Opting out of selected promotional communications.
• Raising a question or complaint about privacy practices.

indo62 may request identification before acting on a privacy request. This protects account information from disclosure to an unauthorised person. A request may be limited or refused where disclosure would affect another person's rights, reveal security controls, conflict with a legal duty, or undermine fraud prevention.

Marketing Communications

With the relevant permission or other lawful basis, indo62 may provide information about bonuses, sports markets, casino games, loyalty benefits, or platform updates. Marketing preferences may be adjusted through available account controls or by contacting support.

Opting out of marketing does not stop essential messages concerning identity checks, withdrawals, account security, changes to terms, responsible gambling controls, or service administration. indo62 may need to send these communications to operate the account safely.

indo62 does not permit marketing to known self-excluded players while an exclusion is active. Processing may be necessary to maintain suppression records and reduce the risk of inappropriate communication.

Automated Analysis and Fraud Prevention

indo62 may use automated rules or analytical tools to identify unusual logins, suspicious deposits, multiple-account patterns, payment risk, bonus abuse, collusion, or indicators of potentially harmful gambling. These tools help prioritise activity for review and protect players from unauthorised use.

An alert does not always establish wrongdoing. Where appropriate, indo62 personnel may review account records, request further documents, or ask the player to explain unusual activity before a final decision is made.

Accounts may be temporarily restricted during a review. The extent of information that indo62 can disclose may be limited where detailed disclosure would weaken security controls or conflict with fraud-prevention and compliance duties.

Third-Party Services

indo62 may rely on game providers, payment channels, identity services, hosting platforms, and security suppliers. Although these services support the indo62 experience, a provider may process information under its own legal responsibilities when you interact directly with it.

Players should review the information displayed during a payment or verification process before proceeding. indo62 is not responsible for privacy practices that occur outside its reasonable control, but it seeks to work with providers suitable for the relevant service.

Policy Changes

indo62 may update this Privacy Policy to reflect changes in technology, products, payment methods, legal requirements, security practices, or platform operations. The revised policy will be published on this page.

Material changes may also be communicated through an indo62 account notice or another reasonable channel. Continued use after a change takes effect means that subsequent processing will occur under the updated policy, subject to any consent required by applicable law.

Players should review this page periodically, especially before submitting new information or using a newly introduced indo62 feature.

Contact Us

Questions about this policy, an indo62 privacy request, correction of account information, or a concern about data handling may be submitted to player support. Please provide enough detail for indo62 to identify the issue without including unnecessary sensitive information.

For security, indo62 may ask you to verify your identity before discussing account-specific information. Never send a password or one-time verification code in a privacy request.

Support Email: [email protected]

The address is displayed as plain text and is not a clickable link. Live chat is available 24/7, including Malaysian public holidays, with a target initial response time of under three minutes subject to demand.